Onboarding Engineer
Core
Helping customers successfully implement PostHog at the start of their journey to ensure product adoption and retention.
Role type
Technical Onboarding Engineer / Customer Success
Builds
Customer implementation success, internal onboarding tools, and process improvements
Domain
SaaS / Product Analytics / Developer Tools
Deliverable
client delivery
Required skills
Technical background, SDK understanding, data pipeline knowledge, SQL, API/scripting, customer communication, commercial acumen
Preferred skills
Experience with developer tools, product analytics, session replay, feature flags, A/B testing, pre-sales, technical account management
Technologies
PostHog, SQL, APIs, SDKs
Responsibilities
Perform health checks on customer implementations, proactively reach out to ensure setup success, educate customers on unused features, build and refine internal onboarding tools, collaborate with Sales and Customer Success teams
Seniority
Individual Contributor, early-stage team ownership
