Service Director
Core
Lead a large, strategic enterprise customer account, accountable for service delivery, commercial obligations, financial performance, and growth.
Role type
Senior Service Director (Enterprise Account Management)
Builds
Contracted services and strategic partnerships for complex enterprise environments
Domain
IT Services / Managed Services / Enterprise IT
Deliverable
client delivery
Required skills
Strategic leadership, commercial governance, financial performance management, contract management, stakeholder navigation, account growth, risk management
Preferred skills
MSP/outsourcing experience, senior relationship management, collaborative leadership, customer-focused mindset
Technologies
IT Service Management, Cloud, Cyber Security, Digital Infrastructure
Responsibilities
Provide strategic leadership across contracted and project-based services; strengthen senior customer relationships; lead commercial governance and profitability; manage contractual obligations and operational risk; navigate complex stakeholder environments; identify opportunities for account growth and service expansion.
Seniority
Senior, hands-on leadership