Customer Experience Specialist - German Speaker
Core
Resolve customer inquiries and troubleshoot issues for the travel and spend management platform, serving customers in Germany, Switzerland, and Europe.
Role type
Customer Experience Specialist (German Speaker)
Builds
Customer support operations for a SaaS travel management platform
Domain
Travel technology / SaaS
Deliverable
client delivery
Required skills
English fluency, German fluency, customer inquiry resolution, issue troubleshooting, ticket creation, incident tracking, internal knowledge sharing
Preferred skills
Finance or accounting background, experience with high-volume external customer inquiries, experience with internal team clarifications
Technologies
Perk travel management platform
Responsibilities
Respond to customer queries via email and phone, troubleshoot and resolve issues, document interactions and escalate complex cases, create tickets for internal organization, track incidents or bugs to resolution, handle inquiries for DACH region, serve as first point of contact for operational software knowledge
Seniority
Individual Contributor