Manager on Duty
Core
Lead Front Office operations and deliver exceptional guest experiences at a luxury hotel.
Role type
Front Office Manager on Duty
Builds
Seamless daily front office performance and guest satisfaction
Domain
Luxury Hospitality
Deliverable
physical/clinical work
Required skills
Guest service leadership, Front Office operations management, Cross-departmental communication, Conflict resolution, Team motivation, Shift management
Preferred skills
Opera PMS, PABX, Microsoft Office
Responsibilities
Coordinate and oversee Front Office operations, Resolve guest concerns professionally, Act as the representative of Senior Management during shifts, Foster communication between Front Office and other departments, Support and inspire the team to achieve service excellence
Seniority
Mid-level, hands-on leadership