Customer Success - Enterprise Engagement Manager
Core
Lead strategic customer engagements for a commerce intelligence platform, delivering business value and ROI through supply chain analytics and AI-driven demand signals.
Role type
Senior Enterprise Engagement Manager (Customer Success)
Builds
Strategic partnerships and repeatable business processes for enterprise clients
Domain
SaaS / Commerce Intelligence / Supply Chain Analytics
Required skills
Strategic account management, consultative selling, supply chain analytics, executive stakeholder management, project management, data-driven ROI analysis, cross-functional collaboration, mentoring
Preferred skills
Experience in management consulting, quantitative academic background, ability to translate technical details into business objectives
Technologies
ERP systems, ecommerce platforms, distributors data, AI Agents
Responsibilities
Lead and grow strategic accounts with VP/C-level stakeholders; act as primary point of contact from kickoff to renewal; drive expansion opportunities through a consultative mindset; conduct business value reviews to retain book of business; translate customer feedback into engineering-friendly development requests; coach and mentor other Customer Success Managers.
Seniority
Senior, hands-on IC with leadership responsibilities
