Client Management Director
Core
Senior accountable owner of strategic client relationships ensuring sustained value realization, deepening platform adoption, and positioning o9 as a long-term strategic partner for enterprise supply chain planning.
Role type
Senior IC Client Management Director (Enterprise SaaS)
Builds
Strategic account growth, renewal success, and expansion of AI-enabled supply planning capabilities for global enterprise clients.
Domain
Enterprise SaaS / Supply Chain Planning / AI-driven Decision Management
Deliverable
client delivery
Required skills
supply chain planning (S&OP/IBP), executive relationship management, commercial negotiation, platform adoption strategy, escalation management, KPI tracking (MAPE, FVA, WOS)
Preferred skills
o9 or comparable platform experience (SAP IBP, Kinaxis, Blue Yonder, Anaplan), AI-powered planning tools, APICS CPIM/CSCP certification, ERP integration context
Technologies
o9, SAP IBP, Kinaxis, Blue Yonder, Anaplan, SAP S/4HANA, Oracle
Responsibilities
Lead executive business reviews and quarterly value realization presentations; manage end-to-end escalations for strategic accounts; drive adoption of advanced modules including Agentic AI; own contract renewals and expansion pipeline; represent client needs to Product and Engineering teams.
Seniority
Senior, hands-on IC with strategic account ownership
