Account Specialist - Roofing Systems
Core
Manage customer orders from inquiry to paid invoice, resolve shipping and pricing errors, and address customer complaints and order issues.
Role type
Account Specialist (Order Management & Customer Service)
Builds
Customer order fulfillment and resolution processes
Domain
Construction industry / Commercial roofing
Deliverable
client delivery
Required skills
Prioritization, problem solving, analytical decision-making, project management, independent judgment, written and verbal communication, attention to detail
Preferred skills
Experience in construction industry
Technologies
Microsoft Office
Responsibilities
Process customer orders from inquiry to invoice, resolve shipping and pricing errors, research and resolve customer complaints, partner with sales and internal groups to maximize customer profitability
Seniority
Mid-level, 5 years experience or Bachelor's with 1 year
