Customer Service Team Leader
Core
Lead and support a customer service team in a fast-paced manufacturing environment, handling complex orders and key customer relationships.
Role type
Senior IC Customer Service Team Leader
Builds
Customer service operations and order management workflows for building products
Domain
Manufacturing (steel and metal roofing)
Required skills
Team leadership, order management, conflict resolution, process improvement, recruitment, performance management, SAP proficiency, CRM usage
Preferred skills
Knowledge of metal roofing, sheet metal, or steel products
Responsibilities
Respond to customer enquiries via phone and email, process complex orders in SAP, handle escalated complaints, coach and mentor team members, allocate workloads, monitor team performance against KPIs, run recruitment and onboarding
Seniority
Senior, hands-on IC with team leadership