Customer Service Representative
Core
Process metal orders from estimating into AS400, coordinate hardware sourcing, and manage customer communication to support the metal estimating and production teams.
Role type
Customer Service Representative (Manufacturing/Supply Chain)
Builds
Production-ready orders for architectural metal products
Domain
Construction materials (metal, glass, hardware)
Required skills
Order entry, vendor coordination, customer communication, AS400/ERP systems, Microsoft Office, multitasking (via careerplan.io/jobs/4354849009-customer-service-representative-at-oldcastlebuildingenvelope)
Preferred skills
Order entry, vendor coordination, purchasing support, AS400/ERP experience, metal/glass/hardware industry experience
Technologies
AS400, PrefWeb, Microsoft Office
Responsibilities
Process metal orders from estimating into AS400 ensuring accuracy in hardware and materials; Manage inbound and outbound customer communication via phone, email, and chat; Coordinate with estimators, production, and purchasing to confirm lead times and material availability; Support purchasing with vendor management and hardware sourcing; Monitor orders from entry through fulfillment; Provide customers with order updates and delivery inquiries; Maintain accurate records within AS400 and PrefWeb systems; Escalate complex issues to supervisors; Provide coverage across staggered shifts.
Seniority
Entry-level to Mid-level