Customer Service Manager
Core
Lead the Newnan customer service team supporting a manufacturing site for architectural windows, doors, curtain walls, and pressure-resistant systems.
Role type
Senior IC Customer Service Manager (Manufacturing)
Builds
Customer service operations and order fulfillment for architectural glass and building products
Domain
Manufacturing / Construction Materials
Required skills
Team leadership and performance management, Revenue recognition and order accuracy, Escalation resolution and negotiation, ERP platform proficiency, Data analysis and forecasting, Structured problem solving (TPS/Lean), Staffing and scheduling, B2B customer service in manufacturing
Preferred skills
Knowledge of aluminum glazing systems and building products
Technologies
ERP platforms
Responsibilities
Lead, coach, and develop the customer service team including performance management; Drive revenue recognition by ensuring accurate and timely order processing; Investigate and resolve escalated customer complaints; Partner with sales, engineering, and operations to manage order flow; Lead structured problem solving using Toyota Production System; Manage staffing and schedules across shifts
Seniority
Senior, hands-on IC