Director of Customer Success
Core
Lead a global enterprise Customer Success team to drive net revenue retention, customer growth, and long-term adoption of Nimble's real-time web search platform.
Role type
Director of Customer Success (Strategic Leadership & Team Scaling)
Builds
Scalable customer success frameworks, playbooks, and health scoring systems for enterprise clients.
Domain
SaaS / Enterprise Web Search / AI Data Infrastructure
Deliverable
production ML models
Required skills
Post-sales leadership, team building and scaling, NRR and revenue expansion, enterprise stakeholder management, executive business reviews, data-driven decision making, product roadmap influence, financial forecasting.
Preferred skills
Startup experience, technical acumen in AI/Data environments, C-level influence.
Technologies
Nimble Web Search Platform, AI/LLM systems, Enterprise Data Infrastructure
Responsibilities
Own revenue growth and retention across the existing customer base; Build, scale, and inspire a team of high-performing CSMs; Design and implement a scalable customer success framework; Partner with Sales leadership to ensure smooth handoffs and predictable renewals; Lead executive business reviews (EBRs) and strategic success planning for top-tier enterprise customers; Build revenue visibility and forecasting into CS operations; Collaborate with Product and Solutions teams to influence the roadmap based on customer voice.
Seniority
Director, Strategic Leadership & Team Scaling
