Technical Account Manager, US Federal, Enterprise Support
Core
Strategic technical advisor to US Department of Defense customers, building trusted relationships and translating mission objectives into actionable cloud strategies.
Role type
Senior Technical Account Manager (US Federal)
Builds
Cloud adoption roadmaps, resilience assessments, and operational reviews for DoD customers.
Domain
US Federal Government / Cloud Infrastructure
Deliverable
client delivery
Required skills
Cloud infrastructure expertise, incident management, architecture guidance, strategic planning, cross-team coordination, technical stakeholder management
Preferred skills
AWS services experience, Well-Architected Framework knowledge, infrastructure-as-code, CI/CD pipelines, DevOps practices, government/regulatory compliance experience
Technologies
AWS (compute, storage, databases, networking, security, containers, serverless, AI/ML)
Responsibilities
Conduct proactive operational reviews and health assessments; lead incident management as customer advocate; guide architecture decisions using AWS Well-Architected Framework; develop strategic cloud adoption roadmaps; collaborate with AWS service teams to influence product improvements; communicate complex technical trade-offs to engineering teams and senior decision-makers
Seniority
Senior, hands-on IC with strategic advisory focus