IT Support
Core
Provides specialized IT support, maintains digital systems, and manages ICT infrastructure within a secondary school environment.
Role type
IT Support Specialist (Education Sector)
Builds
School-wide ICT infrastructure, digital learning systems, and secure network environments
Domain
Education / K-12 / Information Technology
Required skills
IT troubleshooting, digital system maintenance, ICT infrastructure management, hardware maintenance, BYOD program support, web site maintenance, internet usage monitoring, confidentiality, policy compliance
Preferred skills
Professional learning, cooperative teamwork, effective communication with students and staff
Technologies
Office365, Timetabler, CASES21, Compass, LAN hardware, wireless network hardware, servers, printers, copiers, projectors
Responsibilities
Respond to IT faults and service interruptions with urgency, maintain key digital systems, install and maintain ICT infrastructure and equipment, ensure security and integrity of ICT systems, maintain ICT hardware, support the school's BYOD program, assist in maintaining the College web site, monitor internet usage and printing/copying accounts
Seniority
Mid-level, hands-on IC
