IT Support Technician
Core
First point of contact for error reporting and support requests, managing user accounts, hardware/software maintenance, and troubleshooting system/network issues.
Role type
IT Support Technician
Builds
User workstations, network stability, and access control systems
Domain
Fintech / Enterprise IT
Required skills
Windows Active Directory, Microsoft Windows, MacOS, computer hardware, Office 365, Google Workspace Admin, Jira Ticketing System, physical access control systems, IoT device management
Preferred skills
Google Workspace Admin, 2+ years of experience in a similar role
Technologies
Windows, MacOS, Active Directory, Office 365, Google Workspace, Jira, IoT devices
Responsibilities
Set up new user accounts and machines, Install and maintain hardware/software components, Keep operating systems and software updated and patched, Replace defective hardware or systems, Act as the first point of contact for error reporting and end-user support, Assist users in operating software and computer equipment, Maintain an up-to-date inventory of software and hardware, Collaborate with the network team to manage Telephony systems, Maintain IoT devices, Work with other teams to troubleshoot and resolve system/network issues, Record and update IT support tickets in the Jira Ticketing System, Manage the company's physical access control system, Update and review technical documentation
