Field Service Manager
Core
Lead a team of site and field technicians to ensure operational excellence of the technical service team while actively pursuing new business and managing customer relations.
Role type
Field Service Manager
Builds
Technical service operations and business partnerships for Materials Handling/Automotive/Capital Equipment industries
Domain
Materials Handling / Automotive / Capital Equipment
Deliverable
client delivery
Required skills
team leadership, new business development, customer relationship management, staff selection and training, performance monitoring, work allocation, labor productivity management, continuous improvement, negotiation
Preferred skills
tertiary qualifications in business or related fields
Responsibilities
Actively pursue new business and conduct service presentations; Deliver on service agreements and increase customer satisfaction; Manage the overall selection, preparation and training of field service staff; Monitor technician performance against weekly service KPIs; Manage work allocation to meet customer requirements; Identify performance shortfalls and implement continuous improvement changes