Aftersales Account Manager
Core
Drive growth of Milwaukee's Aftersales Service Solutions across warranty, repairs, spare parts, and product lifecycle services for strategic accounts.
Role type
Strategic Aftersales Account Manager
Builds
Service-led revenue and customer loyalty through optimized service repair performance and lifecycle management
Domain
Industrial power tools / B2B after-sales services
Required skills
Strategic account management, B2B/B2C/B2R channel management, service lifecycle management, commercial margin improvement, service performance metrics/SLAs, service operations processes (quoting, approvals, logistics, repair workflows), stakeholder influence, customer experience principles
Preferred skills
Experience in similar strategic Account Management roles within B2B environments
Technologies
None stated
Responsibilities
Develop strategic service engagement frameworks for key accounts, optimize service repair performance and turnaround times, build relationships across B2B/B2C/B2R channels and JSS network, collaborate with internal stakeholders and distribution partners, leverage Voice of Customer/Distribution Partner insights for reporting, drive adoption of warranty and maintenance services, ensure compliance with service processes, represent the brand at industry events, travel across multiple states
Seniority
Mid-Senior, hands-on IC