Employer Solutions Systems and Process Manager
Core
Lead discovery, documentation, and improvement of complex end-to-end Go-to-Market (GTM) processes and translate business objectives into scalable system capabilities.
Role type
Senior Business Systems & Process Manager
Builds
Cohesive solutions for CRM enhancements, CPQ improvements, workflow automation, and system integrations within the GTM technology ecosystem.
Domain
Healthtech / Enterprise SaaS / Go-to-Market Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Business process improvement, Systems integration, Enterprise SaaS architecture, Salesforce ecosystem expertise, Cross-functional collaboration, Solution documentation, AI/automation strategy, Requirements translation
Preferred skills
Technology consulting experience, Leading transformation programs, Facilitation
Technologies
Salesforce, Gainsight, Marketing Technology platforms, AI tools
Responsibilities
Lead discovery and improvement of complex GTM processes; Design future-state business processes; Serve as a cross-functional systems integrator; Partner with Engineering, Data, and Architecture teams; Support technology initiatives like CRM enhancements and workflow automation; Identify opportunities to apply AI and automation; Develop process maps and decision frameworks.
Seniority
Senior, hands-on IC
