Receptionist
Core
First point of contact managing high-volume inbound enquiries, triaging calls, and supporting clients, families, and stakeholders in an aged and disability care organization.
Role type
Frontline receptionist
Builds
Front-of-house operations and efficient call routing
Domain
Aged and disability care
Deliverable
dashboards & analysis
Required skills
Customer service, call triage, multitasking, problem-solving, record keeping, system navigation
Preferred skills
Experience in aged care, healthcare, NDIS, or community services
Responsibilities
Manage high volume of inbound calls and enquiries, Professionally triage and direct calls to appropriate departments, Support clients, carers, families, and stakeholders with warmth and professionalism, Handle urgent and sensitive matters calmly and efficiently, Welcome visitors and support front-of-house operations, Monitor shared inboxes and assist with administrative support
Seniority
Entry-level to Mid-level, hands-on IC