Sr. Engagement Manager
Core
Strategic role ensuring customers maximize value from Databricks platform through professional services and training engagements.
Role type
Senior Engagement Manager
Builds
Professional services and training engagements for Databricks customers
Domain
Data & AI / Cloud Platform
Deliverable
client delivery
Required skills
Data and AI domain knowledge, senior customer-facing influence, commercial modeling, project governance, service delivery program management, effort and scope estimation, KPI achievement
Preferred skills
None stated
Technologies
Databricks platform
Responsibilities
Partner with Sales, Field Engineering, Partners Support and Product Teams on campaigns and programs; Collaborate early in sales to understand customer needs and define success; Identify upsell opportunities and articulate business value; Develop commercial models leveraging Databricks and Partner investment vehicles; Estimate, scope, and develop statements of work; Drive resolution of delivery challenges and manage expectations; Achieve Professional Services and Training KPIs including CSAT, Bookings, and Revenue
Seniority
Senior, hands-on IC with leadership responsibilities
