Digital Platforms Support Analyst
Core
Provide operational support for VicRoads' customer-facing digital platforms (website, Custom Plates, mobile apps) ensuring reliability, security, and performance using ITIL principles.
Role type
Digital Platform Support Analyst
Builds
Customer-facing digital services for road registration and licensing
Domain
Public sector / Transportation / Digital Services
Required skills
ITIL service management, incident/problem/change management, stakeholder engagement, cloud operations, AWS services, Jira, Confluence, ServiceNow
Preferred skills
Cloud environment support, modern web technologies, continuous improvement research
Responsibilities
Exercise professional judgement to provide operational support for digital platforms and underlying infrastructure; Provide expert advice to stakeholders on complex technical issues; Develop innovative solutions to resolve complex issues where precedents do not exist; Apply expertise to support implementation and deployment of online services; Undertake research and analysis to improve digital support functions
Seniority
Mid-level, hands-on IC
