Technical Account Manager
Core
Trusted advisor helping customers utilize observability and security data efficiently, solving technical problems, and driving product adoption.
Role type
Senior Technical Account Manager (IC)
Builds
Customer success strategies, onboarding plans, and value demonstration artifacts.
Domain
Cloud Observability & Security (Logs, Metrics, Traces, APM, SIEM)
Deliverable
client delivery
Required skills
Cloud DevOps (AWS, Azure, GCP), Observability tools (Kibana, Grafana, Datadog, Splunk, etc.), Kubernetes/Docker troubleshooting, Infrastructure as Code (Terraform/Ansible), Technical integrations (OpenTelemetry, Fluentd), Linux, RegEx, Lucene, PromQL, High-level programming (Java, Go, Python)
Preferred skills
SaaS B2B experience, Computer Science degree
Technologies
AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch), Azure, GCP, Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger, Terraform, Ansible, OpenTelemetry, fluentd, fluentbit, filebeat, logstash, Linux, Java, Go, Python
Responsibilities
Solve customer technical problems by adopting the platform and integrating new data; Lead the onboarding process including integrations, artifact creation, and training; Conduct QBRs to reflect delivered value; Advocate internally for customer needs to influence product roadmap; Partner with Sales on renewals and expansion opportunities.
Seniority
Senior, hands-on IC
