Team Leader
Core
Leading and supervising a team of Medical Case Managers to manage portfolios of workers compensation claims and deliver exceptional recovery outcomes.
Role type
Team Leader, Workers Compensation Claims Management
Builds
Recovery outcomes and customer service for injured workers
Domain
Insurance / Personal Injury / Workers Compensation
Deliverable
client delivery
Required skills
Team leadership, coaching, performance management, change management, strategic management of medical claims, knowledge of Victorian Workers Compensation scheme, stakeholder management
Preferred skills
Experience with long-term complex claims, technical guidance in insurance claims
Responsibilities
Supervise day-to-day work activity of Case Managers, develop and implement proactive approaches to claim management, provide technical guidance to internal and external stakeholders, collaborate with RTW Specialists and Clinical Advisors
Seniority
Mid-Senior, hands-on IC with team management
