Customer Care Advocate
Core
Primary contact for customer orders, quotes, and inquiries, resolving issues with limited authority to ensure a seamless customer experience.
Role type
Customer Care Advocate
Builds
Customer loyalty and effortless customer experience
Domain
Industrial manufacturing (power transmission, automation, motion control)
Deliverable
client delivery
Required skills
Customer care experience, ERP systems (Oracle/SAP), CRM platforms (Salesforce/Dynamics), eCommerce navigation, conflict resolution, product knowledge
Preferred skills
Mechanical/technical aptitude, reading drawings, keyboarding speed (45+ wpm), Excel skills
Responsibilities
Handle internal & external customer inquiries regarding quotes and orders, resolve customer escalations autonomously, collaborate with internal teams (Credit, Shipping) to drive resolution, proactively suggest product substitutions, contribute to training initiatives
Seniority
Mid-level individual contributor