Sales & Service Support (m/w/d)
Core
Account manager and support specialist for existing clients of a digital continuing education platform for the nursing industry, combining phone support with structured onboarding and CRM administration.
Role type
mid-level account support specialist
Builds
digital continuing education platform for the nursing industry
Domain
healthcare + continuing education technology
Deliverable
client delivery
Required skills
customer service, phone communication, CRM administration, onboarding support, upsell identification, data documentation
Preferred skills
Salesforce experience, healthcare or nursing industry knowledge, software/digital product familiarity
Responsibilities
serve as primary contact for a defined group of existing clients, provide phone-based customer support, guide new clients through structured onboarding, assist clients with daily platform usage, identify and escalate upsell opportunities, maintain client activities and information in Salesforce CRM, document customer contacts systematically.