SR Manager - Global Customer Service
Core
Lead a global customer service team to execute post-sale activities, ensuring strong relationships with B2B customers in the CPG, Branded, and Ingredients sectors.
Role type
Senior Manager, Global Customer Service
Builds
Scalable customer service capabilities and operational frameworks for a cooperative of almond growers.
Domain
Agribusiness / CPG / Food Ingredients
Deliverable
Dashboards & analysis
Required skills
Team leadership and talent development, Strategic cross-functional partnership, Data-driven performance management, Process improvement and standardization, ERP/MRP system expertise, Change management
Preferred skills
Almond industry knowledge, Business or agribusiness degree
Technologies
SAP, Enterprise ERP/MRP systems
Responsibilities
Build and lead a high-performing global customer service team, Design and implement a customer service capability framework, Drive performance through data and accountability, Lead continuous improvement initiatives, Serve as the escalation point for complex customer and operational issues, Partner with Sales and Supply Chain to improve forecast alignment
Seniority
Senior, hands-on IC with management responsibilities
