Service Operations Supervisor
Core
Leading service administration and coordination functions to ensure efficient execution of service operations, including request processing, scheduling, and billing support.
Role type
Service Operations Supervisor
Builds
Service administration workflows and operational performance for the Service organization
Domain
Industrial packaging / Field Service Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, process improvement, data analysis (Excel), ERP system management, cross-functional coordination, performance management, workflow optimization
Preferred skills
Bachelor's degree in Business or Operations, previous supervisory experience
Technologies
Microsoft Dynamics 365 Field Service, Excel
Responsibilities
Provide day-to-day leadership of Service Account Coordinators and Field Service Administrative Support staff; oversee end-to-end service administration workflows including scheduling and billing; optimize Microsoft Dynamics 365 Field Service for automation and data accuracy; monitor operational performance metrics and implement corrective actions; drive continuous improvement initiatives to enhance standardization and efficiency; partner with Field Service, Customer Service, Sales, and Supply Chain teams to align priorities.
Seniority
Mid-level Supervisor