Senior Specialist Customer Experience SaaS (m/w/d)
Core
Analyze and improve customer journeys across onboarding, service, and support using data to drive measurable improvements for customers and teams.
Role type
Senior Customer Experience Specialist (SaaS)
Builds
Scalable customer experiences along the entire customer lifecycle
Domain
Healthcare SaaS / Customer Experience
Deliverable
dashboards & analysis
Required skills
Customer journey mapping, Data analysis, KPI definition, Cross-functional stakeholder coordination, Salesforce, Tableau
Responsibilities
Analyze customer journeys to identify optimization opportunities, Define KPIs and derive concrete action plans, Coordinate cross-functional initiatives between Customer Success, Service, Sales, Marketing, and Product, Support automation of processes and touchpoints
Seniority
Senior, hands-on IC
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