ServiceNow Senior Software Engineer - HRSD + Service Portal
Core
Senior ServiceNow engineer designing, developing, and enhancing enterprise solutions on the ServiceNow platform for complex customer environments.
Role type
Senior IC ServiceNow Platform Engineer (HRSD + Service Portal)
Builds
Scalable ServiceNow applications, integrations, and platform experiences for HRSD, ITSM, and Service Portal domains.
Domain
IT Service Management (ITSM) and Human Resources Service Delivery (HRSD)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow HRSD, Service Portal, ServiceNow scripting (Business Rules, Client Scripts, Script Includes), REST/SOAP integrations, MID Servers, CMDB, Discovery, Service Catalog, workflow configuration, technical design documentation, production support, update set management
Preferred skills
ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), ITIL Foundation
Technologies
ServiceNow, REST, SOAP, JDBC, ODBC, ETL, MID Servers, Cloud-to-cloud integrations
Responsibilities
Lead, coach, and mentor Software Engineers delivering ServiceNow development projects; Design, configure, develop, and customize ServiceNow applications based on functional and technical requirements; Develop and maintain ServiceNow integrations with external applications using REST and SOAP web services; Investigate and remediate production incidents related to assigned platform functionality and integrations; Produce technical design documents, operational documentation, SOPs, and user-facing materials to support sustainable platform operations.
Seniority
Senior, hands-on IC with leadership/mentorship
