National Aftersales Manager (BYD & DENZA)
Core
Lead the Aftersales Network for BYD and DENZA brands in Australia, driving dealer performance, customer satisfaction, and operational excellence for new energy vehicles.
Role type
Senior leadership Aftersales Manager (Automotive)
Builds
Dealer service network, customer ownership experience, and operational standards for BYD and DENZA EVs
Domain
Automotive / New Energy Vehicles (EV)
Required skills
Dealer network management, team leadership, operational strategy, customer experience management, network expansion planning, performance analytics, change management, quality control, stakeholder management
Preferred skills
EV ownership experience, luxury brand management, Australia market knowledge
Technologies
Dealer management systems, CRM tools, performance analytics platforms
Responsibilities
Lead and develop the Regional Service Team; Drive national Aftersales performance and profitability; Oversee new dealer site establishment and capacity planning; Improve customer satisfaction and NPS scores; Develop dealer capability and performance programs; Implement network transformation and continuous improvement initiatives; Ensure Total Quality Control (TQC) compliance across the network