Customer Success Manager - SMB
Core
Managing a large portfolio of SMB customers to drive retention, adoption, and measurable value through strategic account management and data-driven practices.
Role type
Customer Success Manager (SMB)
Builds
Customer retention, product adoption, and business outcomes for SMB clients
Domain
SaaS / Technology
Required skills
Customer success or account management experience, managing multiple accounts, identifying customer pain points, executive communication, data analysis, automation usage
Preferred skills
SaaS/technology background, AI/automation workflow familiarity, Vitally/Salesforce/Slack proficiency
Technologies
Google Sheets, Microsoft Excel, Vitally, Salesforce, Slack
Responsibilities
Manage large SMB portfolio to maximize customer value, proactively manage renewals and retention, monitor customer health and mitigate churn risks, build trusted customer relationships, drive product adoption to business outcomes, leverage data and automation for scalable engagement, resolve challenges via cross-functional collaboration, encourage customer advocacy
Seniority
Mid-level, hands-on IC