Customer Care Advocate
Core
Provide basic customer service and promote sales growth through inside sales activities, account management, and value-added services for assigned geographical locations.
Role type
Customer Care Advocate (Inside Sales & Account Management)
Builds
Order fulfillment, customer inquiries resolution, and sales support for industrial motion control products
Domain
Industrial manufacturing (power transmission, automation, motion control)
Deliverable
product features | client delivery
Required skills
order entry, product information support, customer relationship management, order maintenance processing, CRM data management, trade compliance adherence
Preferred skills
technical degree background, customer service experience
Technologies
PowerPoint, Word, Excel, Access, Outlook, Internet/Intranet, CRM
Responsibilities
Handle faxed, emailed, chat, and verbal order entry; Process inquiries on product design, application, technical info, price, and availability; Develop knowledge of customer profiles and buying habits; Offer alternative/suggestive selling and product interchanges; Process order maintenance requests (cancellations, delays, quantity changes); Maintain customer profile records in CRM; Ensure trade compliance for distributors and shipments
Seniority
Individual Contributor, entry to mid-level