Customer Care Advocate
Core
Provide basic customer service and promote sales growth through inside sales activities, account management, and value-added services for a specific geographical location.
Role type
Customer Care Advocate (Inside Sales & Account Management)
Builds
Customer relationships and order fulfillment for industrial motion control products
Domain
Industrial manufacturing (power transmission, automation, motion control)
Deliverable
product features
Required skills
Customer service, order processing, product knowledge, CRM management, analytical problem-solving, communication
Preferred skills
Technical degree, customer service experience
Technologies
PowerPoint, Word, Excel, Access, Outlook, Internet/Intranet, CRM
Responsibilities
Handle verbal, written, faxed, emailed, and chat order entry; Process inquiries on product design, application, technical info, price, and availability; Develop customer profiles and buying habits knowledge; Manage order maintenance (cancellations, delays, quantity changes); Maintain records in CRM; Interface with Engineering, Pricing, Marketing, and Shipping teams.
Seniority
Individual Contributor