Workspace Management Team Leader
Core
Lead Workspace, VIP, and Onsite Operations for a managed services engagement, ensuring professional delivery of personal/group workspace, unified communications, and smart-hands services.
Role type
Senior IC Workspace Management Team Leader
Builds
Managed services engagements including Tech Bar, VIP support, and onsite end-user services
Domain
IT Managed Services / Enterprise Workplace
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
EUC and desktop support leadership, field support management, unified communications expertise, meeting room technology management, enterprise service management processes, incident diagnosis and resolution, stakeholder coordination, SLA and KPI monitoring, scope and priority decision-making
Preferred skills
Experience with modern workplace support, endpoint management, collaboration tools, automation, and CMDB accuracy
Technologies
Endpoint management tools, Unified Communications platforms, Meeting room systems, CMDB
Responsibilities
Lead daily service performance across Tech Bar, VIP, workspace, and end-user device activities; Provide hands-on technical leadership for complex incidents; Deliver high-quality customer and VIP experiences; Drive service uplift through process improvements and automation; Coach team members and coordinate with cross-functional teams; Govern performance, risk, and escalations
Seniority
Senior, hands-on IC
