Platform Technical Support Specialist
Core
Front-line technical support for Lyra Empower, an AI-powered mental health platform, serving providers and clients.
Role type
Technical Support Specialist
Builds
Lyra Empower platform
Domain
Mental health technology
Deliverable
client delivery
Required skills
ticketing systems, remote troubleshooting, platform architecture understanding, issue triage, user experience analysis, training delivery
Preferred skills
SQL Server, Salesforce, Chromebook support, Sentry, Mixpanel
Responsibilities
Triage and respond to inbound support requests, manage Technical FAQ articles, answer programmatic questions, troubleshoot software and hardware issues, escalate complex issues, train new providers on the platform
Seniority
Individual Contributor
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