Service Manager
Core
Lead Sydney service operations for a large-scale industrial service business, overseeing 100+ employees across field service and workshop environments to drive operational turnaround and P&L performance.
Role type
Senior Service Manager (Industrial Operations)
Builds
Service delivery for capital equipment and materials handling clients
Domain
Industrial services / Materials handling equipment
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
P&L management, budgeting, forecasting, cost control, labour recovery, change management, cultural transformation, unionised workforce management, stakeholder engagement, workforce planning, recruitment, retention, leadership development, WHS compliance, risk management, customer relationship management, data-driven reporting, KPI tracking, operational strategy, continuous improvement
Preferred skills
Turnaround experience, restructuring experience, business transformation experience, capital equipment background, materials handling background, heavy vehicle background, mining background, construction background, industrial services background, field service management, workshop operations management
Technologies
None stated
Responsibilities
Lead and manage a large-scale service operation (100+ staff) across field service technicians and workshop teams; Provide leadership to multi-layer management structures (5 direct reports + 2nd tier leaders); Take ownership of P&L, budgeting, forecasting, cost control, labour recovery, and financial performance improvement; Drive a service business turnaround, improving profitability, utilisation, productivity, and operational efficiency; Lead change management and cultural transformation initiatives to build a high-performance, accountable workforce; Manage operations within a unionised workforce environment, including stakeholder engagement and performance alignment; Develop and implement service strategies, operational plans, and continuous improvement initiatives; Improve service delivery, customer satisfaction, SLA performance, and response times; Lead workforce planning, recruitment, retention, and leadership development; Ensure compliance with WHS, safety, risk, and regulatory requirements; Manage key customer relationships, escalations, and service recovery; Deliver data-driven reporting, KPI tracking, and operational insights to senior leadership
Seniority
Senior, hands-on IC with leadership scope