Membership Coordinator
Core
Manage member accounts, maintain membership records, and support the delivery of an exceptional member experience for a private motoring club.
Role type
Membership Coordinator (Member Experience & Accounts)
Builds
Member experience and financial administration for a private members' club
Domain
Hospitality / Private Members' Club
Required skills
Membership administration, Accounts receivable processing, CRM management, Invoice processing, Payment reconciliation, Customer service, Report preparation, QuickBooks, Microsoft Office
Preferred skills
Experience handling customer complaints, Debt collection support, Continuous improvement initiatives
Technologies
QuickBooks, CRM, Microsoft Office
Responsibilities
Respond to member enquiries and provide timely support, Coordinate membership applications and renewals, Process membership invoices and apply payments, Maintain accurate member records and prepare reports, Assist with Accounts Receivable and debt collection liaison, Clarify account charges and produce monthly activity statements, Prepare documentation and meeting materials
Seniority
Mid-level, hands-on IC
