Member Relations Officer
Core
Provide responsive, high-quality service to Members by resolving account enquiries, managing cases, and supporting Trade Account payments and transactions.
Role type
Member Relations Officer (Customer Service & Account Management)
Builds
Member trust and account resolution within a mutual, membership-based organization
Domain
Automotive and machinery aftermarkets / Financial services
Deliverable
client delivery
Required skills
Customer service, problem-solving, communication (phone/email), CRM management, Epicor system usage, payment processing, reconciliation, dispute resolution, refund handling, fraud support
Preferred skills
Basic accounting principles, product/partnership development experience, membership organization experience
Responsibilities
Respond to phone and email enquiries, manage cases through to resolution, coordinate with suppliers and internal teams, update CRM and Epicor records, process payments and transactions, handle disputes and refunds
Seniority
Junior to Mid-level, hands-on IC