Customer Service Team Member
Core
First point of contact for clients, candidates, and clinics, coordinating medical appointments and processing assessment results.
Role type
Customer Service Team Member (Healthcare Administration)
Builds
Efficient booking and results management for a national healthcare provider
Domain
Healthcare / Medical Administration
Required skills
appointment coordination, inbound/outbound call management, email response, data entry, record maintenance, documentation processing, invoicing support, stakeholder liaison, queue monitoring
Preferred skills
healthcare/medical administration experience, call centre experience, Microsoft Office proficiency, multitasking
Technologies
Microsoft Office
Responsibilities
Coordinate and schedule medical appointments; Manage inbound and outbound telephone calls; Respond to client and candidate email enquiries; Maintain accurate booking records and data entry; Follow up documentation required to finalise bookings and results; Liaise with clinics to ensure appointments and results are completed within agreed timeframes; Process and review medical assessment results; Ensure results are communicated accurately and efficiently to clients; Monitor bookings and call queues to meet customer service standards; Assist with costing and invoicing processes where required; Support departmental administration and operational requirements
Seniority
Individual Contributor, entry to mid-level
