Customer Support Specialist
Core
Provide answers to customers by identifying problems and assisting with incoming queries via telephone, email, and live chat; educate clients on website and trading platform usage.
Role type
Customer Support Specialist
Builds
Client support and education for a global CFD broker
Domain
Financial services / Forex / CFDs
Deliverable
client delivery
Required skills
telephone support, email support, live chat support, client education, Microsoft Office, problem identification
Preferred skills
FX/CFD industry knowledge, additional language fluency
Responsibilities
Answer customer queries, educate clients on platforms, communicate regarding products and services, assist other departments
