eCommerce Customer Success Coordinator
Core
Guide customers through registration and onboarding for online parts purchasing platforms (Parts.Cat.Com and Cat Central) to drive digital adoption and repeat purchasing.
Role type
eCommerce Customer Success Coordinator
Builds
Online customer adoption and repeat purchasing on proprietary eCommerce platforms
Domain
Industrial equipment / eCommerce
Deliverable
product features
Required skills
Customer onboarding, account activation, one-on-one training, customer support, quote processing, platform training, sales enablement
Preferred skills
Technology adoption, relationship building, coaching
Responsibilities
Support customer registration and account activation, provide onboarding and training for first orders, build engagement with existing customers, reactivate inactive accounts, handle frontline customer enquiries, assist with online quotes and purchases, train internal staff and customers on platform functionality
