Claims Service Consultant
Core
Support customers through claims lodgement, information gathering, and assessment via inbound/outbound calls and tele-claims.
Role type
Claims Service Consultant
Builds
Claims processing and customer support services for life insurance customers
Domain
Life Insurance / Financial Services
Deliverable
client delivery
Required skills
Claims assessment, data recording, customer communication, regulatory compliance, problem-solving, MS Office
Preferred skills
Financial services experience, analytical skills, relationship management, process improvement
Responsibilities
Respond to inbound/outbound customer calls for claims lodgement and enquiries; Assess claims and initiate support options; Record and maintain claim information in internal systems; Collaborate with internal teams; Contribute to process improvement initiatives
Seniority
Individual Contributor