Business Support Officer, Citizen Payment Services
Core
Provide compassionate phone support and accurately process high volumes of applications, enquiries, and payments for Victorians experiencing difficult circumstances.
Role type
Customer service and payment processing officer
Builds
Payment and support services for community members
Domain
Public sector / Healthcare administration
Required skills
Verbal communication, active listening, empathy, organization, attention to detail, computer literacy, policy application
Responsibilities
Provide clear and respectful customer service by phone, process applications and payments accurately, manage high-volume workload, respond professionally to complex customer needs, apply established policies and procedures
Seniority
Individual Contributor, operational level