CUSTOMER SERVICE REPRESENTATIVE II
Core
Manage assigned key customer accounts and market segments, ensuring accurate order processing, effective issue resolution, and seamless coordination with internal teams.
Role type
Customer Service Representative II (Key Account Management)
Builds
Customer order fulfillment and account administration
Domain
Industrial manufacturing, power transmission, and automation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Order management, ERP system proficiency, issue resolution, cross-functional collaboration, data maintenance, performance metrics tracking
Preferred skills
Bachelor's degree in Business/Management/Supply Chain, experience in manufacturing/distribution/logistics, Microsoft suite proficiency
Technologies
ERP systems, CRM systems, Microsoft Office Suite
Responsibilities
Process customer orders accurately in ERP systems, monitor order status end-to-end, resolve customer inquiries and service issues, escalate complex issues, collaborate with Sales/Planning/Production/Logistics/Quality teams, maintain accurate customer data and documentation
Seniority
Mid-level, hands-on IC