Reservations Agent
Core
Handle guest bookings, changes, and cancellations across multiple channels while managing group reservations and crew allocations for JW Marriott properties.
Role type
Reservations Agent
Builds
Guest reservations and room allocations for JW Marriott hotels
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Phone etiquette, reservation system management, sales techniques, data entry, policy explanation, special request handling, high-volume call center experience
Preferred skills
Group/FIT reservations experience, Opera Version 5 and Opera cloud proficiency, Microsoft Office (Word, Excel, Outlook)
Responsibilities
Process reservation requests, changes, and cancellations via phone, fax, or mail; verify room availability and rates; explain guarantee and cancellation policies; accommodate special requests; answer questions about facilities and services; input reservation data and codes; follow sales techniques to maximize revenue; escalate guest concerns appropriately.
Seniority
Individual Contributor