Customer Service Team Member
Core
Coordinate medical appointments, manage customer enquiries, and process pre-employment medical assessment results within a healthcare call centre.
Role type
Customer Service Team Member (Healthcare Administration)
Builds
Efficient booking systems and accurate medical assessment records for clients, candidates, and clinics.
Domain
Healthcare / Medical Administration
Required skills
Scheduling, telephone communication, email correspondence, data entry, documentation processing, invoicing support, KPI monitoring, stakeholder liaison, compliance adherence, multitasking
Preferred skills
Healthcare or medical administration experience, Microsoft Office proficiency
Technologies
Internal medical record systems, Microsoft Office
Responsibilities
Coordinate and schedule medical appointments; manage inbound and outbound calls; respond to email enquiries; monitor bookings and action requests within timeframes; request and follow up on documentation; liaise with clinics for assessment completion; review and process pre-employment medical results; ensure accurate communication of results to clients; maintain accurate records and complete data entry; monitor call queues; assist with costing and invoicing; escalate concerns when appropriate; support administrative activities; maintain workplace health and safety compliance.
