Senior Manager of Product Support
Core
Lead a technical product support team to ensure seamless delivery, configuration, and support of PEO software solutions (PrismHR, Salesforce, financial integrations, time-tracking) for internal teams and clients.
Role type
Senior Manager of Product Support
Builds
Operational workflows for PrismHR, Salesforce, General Ledger, and Time & Attendance systems
Domain
Professional Employer Organization (PEO) / HR Technology
Deliverable
client delivery
Required skills
PrismHR platform configuration and support, Salesforce administration, General Ledger implementation, Time & Attendance system deployment, team leadership, system integration, operational workflow management
Preferred skills
UKG Ready experience
Technologies
PrismHR, Salesforce, UKG Ready
Responsibilities
Direct and mentor a team of technical product support experts, oversee operational workflows for software solutions, serve as primary escalation point for PrismHR configuration and troubleshooting, manage Salesforce platform optimization, lead General Ledger integrations, oversee Time & Attendance system deployment, partner with Product and Engineering teams for system improvements
Seniority
Senior, hands-on IC with leadership responsibilities
