Campus Connect Consultant
Core
Deliver exceptional customer service to University of Sydney staff and students across multiple channels including telephone, email, web, remote, and self-service portals.
Role type
Senior IC customer service consultant (ICT Shared Services)
Builds
Customer support interactions and resolution of basic technical/administrative enquiries
Domain
Higher Education / ICT Support
Deliverable
dashboards & analysis
Required skills
Customer service, telephone support, email support, ServiceNow, Microsoft Office, IVR technology, policy interpretation, multitasking
Preferred skills
Shared service environment experience, building access systems, contractor management systems
Responsibilities
Manage phone enquiries and Service Now tickets through to resolution; Provide face to face student and professional staff support at Campus Connect Hubs; Identify and participate in continual improvement opportunities across processes and systems; Work collaboratively with Shared Service Centre staff and stakeholders; Attend scheduled team and Centre-wide meetings.
Seniority
Mid-level, hands-on IC