Number Operations Team Lead
Core
Lead and manage the Number Operations team, handling complex ticket queues for number provisioning, porting, and inventory management while ensuring compliance with telecom regulations.
Role type
Senior IC team lead (telecom operations)
Builds
Operational efficiency and compliance for global number management workflows
Domain
Telecommunications / Cloud Communications
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Telecommunications operations, number provisioning, number porting, telecom carrier workflows, ticketing systems, operational dashboards, stakeholder communication, process improvement, SLA management, regulatory compliance
Preferred skills
SaaS or cloud communications environment experience, mentoring capacity, cross-functional collaboration, automation opportunities identification
Technologies
Jira, Zendesk
Responsibilities
Lead, coach, and develop the Number Operations team; Monitor team workload and queue health; Define and track operational KPIs; Identify process improvements; Manage daily ticket queue for provisioning and porting; Ensure compliance with country-specific telecom regulations; Partner with Technical Lead on escalations; Engage with carrier and supplier contacts; Collaborate with product and engineering teams on tooling improvements
Seniority
Senior, hands-on IC
