User Retention Specialist
Core
Develop and execute user retention strategies to enhance customer engagement, reduce churn, and maximize user lifetime value for a global eSIM travel platform.
Role type
Senior User Retention Specialist
Builds
Personalized retention campaigns and optimized customer journeys
Domain
Travel technology / Digital connectivity
Required skills
User retention strategy, data analysis, customer segmentation, A/B testing, CRM campaign execution, churn prevention, win-back campaigns, loyalty programs, engagement tactics
Preferred skills
Tech/telecommunications industry experience, Clevertap expertise, user acquisition knowledge
Technologies
Clevertap, Braze, Moengage
Responsibilities
Develop and execute user retention strategies; Conduct data analysis to identify retention patterns and churn drivers; Implement targeted retention campaigns using CRM tools; Develop and refine customer segmentation strategies; Monitor and analyze key retention metrics (churn, CLTV, repeat purchase rate); Test and optimize retention initiatives through A/B testing
Seniority
Senior, hands-on IC