Customer Service Representative
Core
Manage individual customer accounts, process orders, resolve delivery risks, and serve as the primary point of contact to promote retention and growth.
Role type
Customer Service Representative (Account Management)
Builds
Pharmaceutical and Consumer Health product orders and client relationships
Domain
Pharmaceutical manufacturing and supply chain
Deliverable
client delivery
Required skills
account management, order processing, risk resolution, complaint handling, forecasting, stakeholder communication
Preferred skills
retail/wholesale sales principles, negotiation, diplomacy, proposal development, GMP facility experience
Technologies
keyboard, order management systems
Responsibilities
Develop and maintain assigned customer accounts; acquire and process order confirmations with Supply Chain; identify and resolve delivery or contract risks; process inquiries and complaints; update consumption forecasts and track metrics; maintain brand image; work extended hours or weekends as needed.
Seniority
Mid-level, 3+ years experience recommended
