Customer Experience Appointment Representative - MXO
Core
Schedule and reschedule customer loads, manage delivery appointments, and resolve disputes to ensure timely delivery and maximize customer satisfaction.
Role type
Customer service representative (logistics)
Builds
Customer delivery schedules and appointment confirmations
Domain
Transportation and logistics
Deliverable
client delivery
Required skills
Scheduling, customer relationship management, dispute resolution, data compilation, document processing, phone communication, time management
Preferred skills
Multitasking, adaptability, stress management, bachelor's degree in business
Technologies
None stated
Responsibilities
Schedule and reschedule loads using reason codes, build and maintain customer relationships, provide documentation for disputes, track trailer pools for availability, verify product orders and establish delivery requirements, monitor freight for potential resets
Seniority
Entry-level, individual contributor